Customer Support – Holiday Packages

Jul 14, 2022 | Business & Trade


Assalamu Alaikum,

Please could you clarify if this job will be halal and not tainted in anyway. I have included below a brief of the job description. The company is who offer package holidays, the hotel’s they offer will include alcohol and haraam entertainment, they also offer travel insurance and so on which are my concerns. If you have time please check the website.

My role will be to help customers who have booked a package and any queries they may have, for example they may ask what time is alcohol served or what type of entertainment does a hotel offer….etc…just some possible scenarios.
Also to mention I do have a different job at present but looking to go ahead with this one if safe to do so, within halal boundaries.


“Our Messaging Advisor team are there to provide dedicated support to our customers who
have questions about their holiday booking – our team oversee and manage all online
communication with customers and work to explore and resolve queries in the most
efficient manner.
Our Messaging Advisors receive a wide range of text based enquiries from our customers
across our live chat platforms.
As a valued Messaging Advisor you will play an
essential role in delivering VIP customer service on
a high volume of online queries, including helping to
answer questions, amend bookings, processing
cancellations and maximising all sales and revenue
opportunities. ”

I hope you have a clear understanding of the position and the company, I have not started this job yet but currently going through the process, if successful I will start 01/08/2022

JazakAllah for your time on this, if possible I would be grateful if you could get back to me before the date mentioned.


It mentions in the job description that the objective of the role is to maximise sales and revenue opportunities. This indicates that you will be playing a key role in promoting all aspects of the holiday that will increase revenue whether lawful or unlawful in Islam. For example, you will be informing customers as to when alcohol will be served, what type of entertainment a hotel offers and how to access it. This will not be permissible and will be considered directing towards sinful acts, which in and of itself is not permissible.

For this reason, we would advise you to stay in your current role and not to take this role on.

Answered by:
Ifta Research Fellow

Checked & Approved by:
Mufti Abdul Rahman Mangera
Mufti Zubair Patel